This Taylor came in for a general setup with the action being lowered a little if possible. The fret board was very dry and needed a good clean. I took a little off the saddle the lower the action and it felt good to me, I figured taking the neck off and adding a different shim might be a little too invasive, plus Taylor now have a paper sticker cover the neck bolts, which I assume acts as some prevention form tampering. If the owner is dead set on having a super low action then the neck will have to come off, we shall see.