Booking Info & FAQs

Contacting Me

The best way to get in touch is via the contact form on the website. When you do so, please include:

  • Your full name
  • A contact telephone number
  • The make and model of the instrument you need help with
  • Your preferred string gauge
  • Any other issues or helpful information.

Strings

All setups require a string change, regardless of how new the strings are, to guarantee the work.

  • D’Addario strings are stocked as standard:
    • Electric guitar strings: £6.99 per set
    • Acoustic guitar strings: £8.99 per set
  • If you prefer a different brand, let them know, and they can order them at face value.
  • You are also welcome to send your own strings.

Dropping Off Your Instrument

You have two options for dropping off your guitar:

Workshop (Near Bradwell and Hope, Peak District)

  • Weekdays: 10:00 AM – 12:00 PM and 1:00 PM – 4:30 PM

Home (Meersbrook, Sheffield)

  • Tuesday – Thursday: 5:30 PM – 6:30 PM
  • Important: Drop-offs at the Sheffield home are strictly drop-offs only. Discussions about the work will happen once the guitar is at the workshop. Please understand this is due to family commitments.

General Drop-Off Information:

  • Arrange in advance: Let them know when and where you’d like to drop off, and I’ll book you in and provide the address.
  • Out-of-hours: These can be arranged.
  • Collection/Delivery: Sometimes available for a small charge.
  • Bring a case/gig bag: It’s essential to bring your guitar in a case or gig bag. While instruments are handled with care, I cannot be held responsible for damage if you don’t use one.

How Long Will It Take?

Guitars are processed in the order they arrive. While some jobs take longer, I work on other guitars during extended jobs to keep things moving.

  • Typical turnaround: Usually one week or less.
  • Busy periods: Standard jobs might take around two weeks but it can be longer.
  • The focus is on doing the job well rather than quickly.

Cost

Prices will be agreed before the work begins. You can view a price list here


Parts

  • It’s best to discuss parts first for advice on suitability, I often get a better price too.
  • Costs for parts will be added to your invoice after the work is complete.

When the Work Is Done

  • You will be contacted via email when your guitar is ready. If email is an issue, let them know to arrange an alternative.
  • The email will include a link to download your invoice, which contains bank details for payment. (The “pay now” button is disabled).
  • A link to a gallery with pictures of the completed work will also be included.
  • Check your spam/junk folder, as emails sometimes end up there.
  • Accepted payment methods: Bank Transfer, card or cash.

Picking Up Your Instrument

Please arrange collection in advance using the same time slots as for drop-offs:

Workshop

  • Monday – Friday: 10:00 AM – 12:00 PM and 1:00 PM – 4:30 PM

Home (Meersbrook, Sheffield)

  • Tuesday – Thursday: 5:30 PM – 6:30 PM

  • Out-of-hours collections can also be arranged.


Terms & Conditions

Be sure to read the full terms and conditions here.